Returns & Refunds

Whilst we’re confident that you'll love your Popgear order, we understand sometimes things just aren’t quite right! 

Can I Return My Order?

Yes, you can return your order up to 90 days after purchase. Just make sure the item is in the condition in which it arrived to you. The item should not have been damaged, washed or altered.

When you send your order back to us, please include a note which details your order number, the reason for returning your item and whether you are requesting a refund or an exchange.

You can send your item(s) back to us directly via the address below:

Returns Department


50 Oswin Road



What Else Do I Need To Know?

We aim to get your return processed within 14 working days.

If you’re unsure at any time, just contact us and we’ll be able to give you an update on your return.

If you’ve asked for an exchange and the replacement item is not available, we’ll process an automatic refund for that item.

We are not responsible for any items sent or returned to us by accident. If you want these items back, we may ask you to cover the postage costs.

We reserve the right to refuse any refund or exchange if we deem the item to not be in its original condition, saleable condition or the description advised prior to the return.